#MakeItHappen or #LetItHappen. Your Reputation exists, but are you in charge?
Online Reputation. Company Culture. Simplified.
Control your business by leveraging customer and employee feedback.
* Matt R. Vance *
Company Culture Strategist & Review Management Expert
I got my start in the world of review management at Malouf, in 2014. Tracking and responding to customer reviews on 100 plus product listing, I was able to increase sales and ratings by driving improvements suggested by customers. In a few short years, I was managing a team responsible for customer review analytics across 1,500 listings, 8 brands, and 20 plus e-commerce sites, driving millions of dollars of revenue monthly.
Believing that employee feedback could function fundamentally the same as customer feedback, I slowly started migrating to the world of company culture management in 2016. By 2018, Malouf had won it’s first national award as a best place to work. Since then, Malouf has been nationally recognized as a best place to work seven times by Glassdoor, Inc. Magazine, Comparably and InHerSight.
The feedback management methodologies I’ve developed have proven that listening to both your customers and your employees is good for business.
My methodologies were recognized nationally with a 2019 Gold Stevie Award for Best Customer Feedback Strategy above runners-up including: Bank of America, Delta Airlines, DHL, IBM, Intuit, and VIZIO Inc.
Aspiring Author
Currently in progress, I am authoring a review management self-help business book. The book expounds upon the following:
-Consumer behavior theory relating to use of online reviews.
-Customer and employee review impact on business.
-Leveraging value from customer and employee reviews.
-Connection between culture management and reputation management.
Public Speaker
I have spoken at organizational trainings, in breakout sessions, and as a keynote speaker. Feel free to connect if you’re looking for an experienced speaker to cover topics such as company culture or review management.
Upcoming appearances:
-Career Studio, a USU Career Services Podcast. 9/2020, exact date TBA
Past appearances:
-Comparably Live Webinar: Creating an Employer Reputation Plan: Why Now is the Time to Get Started. 6/2/2020
-Silicon Slopes Tech Summit 2020 1/30-31/2020
-Cache County Chamber of Commerce Leadership Luncheon 10/15/2019
-Utah SHRM, Crossroads Conference 9/24/2019
-Utah SHRM, Bridgerland Chapter 5/17/2019
-Silicon Slopes, Logan Chapter 3/6/2019
-Logan City, Leadership Training 11/26/2018
Consultant
I consult organizations needing help in the following areas:
-Review Management
-Reputation Management
-Employee Engagement
-Company culture
-Change Management
-Perception and Reputation Management
Working with my as a consultant includes an initial free 30-minute discovery call to understand your goals and objectives. From there a custom solution can be build for you based on a project basis or an hourly rate.
Send me a message if you’d like a professional opinion on these or related topics.
Here's a list of industries of my present and past clients:
-Auto mechanics
-Auto sales
-City government
-E-commerce
-Health care
-Hospitality
-Insurance
-Manufacturing
-Non-profit
In the Media
5/28/2020:
Comparably: 37 Inspiring Employer Brand Leaders in the West
4/10/2020:
Utah Business: Meet Our State's Top HR Professionals
3/3/2020:
So, You Want to Start a Business Podcast: WHY is Building GOOD Company Culture SO Important?
1/17/2020:
Cache Valley Daily: Local family gives tourniquets to each Logan police officer
24/11/2019:
Work it Daily: Malouf Employees Can Rest Easy With Great Benefits Package
4/28/2014:
KSL News: Local artists paint historic mural on Angie's Restaurant
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